Troubleshooting service start-up problems on Windows

Check the log files when services do not start.

Prerequisites

Ensure that you have logged in with system administrator credentials to check the log files.

Procedure

• ♦ Look for log files in these C:\Program Files\APG directory paths.
  The list of available log files will vary depending on the type of server (Frontend, Backend, or Collector).

  Databases\MySQL\Default\data\[SERVER NAME].err.
  Backends\Alerting-Backend\Default\logs\alerting-0-0.log
  Backends\APG-Backend\Default\logs\cache-0-0.log
  Collecting\Collector-Manager\Default\logs\collecting-0-0.log
  Web-Servers\Tomcat\Default\logs\service.log
  Tools\Task-Scheduler\Default\logs\scheduler-0-0.log
  Tools\Webservice-Gateway\Default\logs\gateway-0-0.log