After the NCM upgrade, RSA users are not retained that were added before the upgrade due to the change in JAVA_HOME. To retain RSA users, import the RSA certification again.

To import the RSA certificate, do the following:

  1. Run the following commands in the Application server:

    $VOYENCE_HOME/java/bin/keytool -keystore       $VOYENCE_HOME/java/jre/lib/security/cacerts -import -file /RSA.cer -alias       VCRSA
    /opt/smarts-ncm/java/bin/keytool -keystore       $VOYENCE_HOME/java/jre/lib/security/cacerts -import -file c:/RSA.cer -alias       VCRSA
  2. When prompted for a password, enter changeit.

  3. Restart vcmaster service.