CDRs are usually only sent when calls are made through a trunk. In the case of an Intra-switch call (for example, a call that goes to another phone directly connected to the PBX), a CDR will not be sent unless Intra-switch CDR has been enabled. Intra-switch CDRs are only available if enabled for specific extensions.
If the Intra-switch CDR field is set to y on Page 1 of the CDR SYSTEM PARAMETERS form, then the INTRA-SWITCH CDR form also needs to be updated to define the extensions that will be subjected to call detail recording.
- Execute the command: change intra-switch-cdr.
change intra-switch-cdr Page 1 of 3 INTRA-SWITCH CDR Assigned Members: 6 of 4000 administered Extension Extension Extension Extension 3001 3002 3003 3004 3005 3006
- In In the Assigned Members field, enter the individual extensions for usage tracking with the CDR records.