Developing escalation policies

The first step in creating an escalation policy is to formalize your response plans to the notifications you are likely to encounter. You may need to assign responsibilities and determine how quickly your organization is required to respond to various types of system and network failures. These plans form the template for your escalation paths and levels.

You may also need to create automated tools to initiate your response to incoming notifications. Chapter 8, “Tool Configuration for the Global Manager,” describes how to create and configure automated tools.

The process of creating an escalation policy at the Global Manager Administration Console consists of the following steps:

1. Create an escalation policy by copying an existing policy or creating a new policy.

2. Add one or more escalation paths to the policy. Again, you can copy an existing path or create a new path.

3. Add escalation levels, up to six, to each path.