For example, this sample defines two escalation levels:

  • Level 0 will open a trouble ticket after a duration of 15 minutes (900 seconds)

  • Level 1 will email a manager after a second duration of 15 minutes (900 seconds)

      </escalationlevel> <escalationlevel interval="900" level="0"> 
       <action type="auto">Open Trouble Ticket</action> 
      </escalationlevel> <escalationlevel interval="900" level="1"> 
       <action type="auto">Email Manager</action> 
      </escalationlevel>