To disable an escalation path:

  1. Select the escalation policy in the administration tree of the Global Manager Administration Console. The Configure Escalation Policy panel appears.

  2. Right-click the path and select Path > Disable. You are prompted to confirm this choice.

  3. Click Yes to disable the path. The path is dimmed to indicate it is disabled.

  4. Click Apply.

    When all of the paths for an escalation policy are disabled, the name of the policy in the administration tree is dimmed to indicate that the policy has no active paths.