This procedure must be completed for each Network Configuration Manager server.

To upgrade an existing version of Network Configuration Manager using the graphical installer mode, follow these steps:




Log into the server as a user with administrator privileges.


Type bash –i gui to run the installer in the graphical installer mode, and press Enter.


The installer will install the prerequisites if the software prerequisites need to be installed.


The installer will attempt to stop the product processes if the server is an Application or Combination server.

The database process NCM_Controldb will be started. A prompt to backup the product data (DB) will be seen before the upgrade process, if the server is an Application or Combination server.

  • Select Y (Yes) or N (No) for the product data (database) backup.

  • Select Y (Yes) if there has not been a data backup done before the upgrade.

Type the appropriate passwords.

The backup file will be in the [Product directory]\data-image directory. Save the backup file if data needs to be restored later.


An Important Notice Window appears in a command prompt window.

Click, Enter in the Important Notice window. The installer begins to load.


The Introduction window appears.

Click Next in the Introduction window.


The License Agreement window appears.

Read the license agreement, select I accept the terms of the License Agreement, and click Next.


The installer checks if the correct versions of Tomcat and Perl have been installed.


The Watch4net configuration requirement check window appears.

  • Select Yes to configure the Network Configuration Manager Reporting SolutionPack and click Next.

  • Select No to continue without configuring Network Configuration Manager Reporting SolutionPack.

“Configuring EMC M&R server” provides instructions on configuring Watch4net server post Network Configuration Manager installation.


The Watch4net Server IP address window appears. Type the Watch4net Server IP address and click Next.


Do not enter the server name or FQDN.


The Lockbox passphrase window appears. Type the passphrase and click Next.


The Security Questions windows appears. Type the answers for the security questions and click Next.


The Encryption Key store option window appears. Choose a location where NCM should store the encryption key that is used to encrypt and decrypt data. The options are:

  • 1 for Standard Security – Key stored encrypted in a flat file

  • 2 for Advanced Security – Key stored in RSA Lockbox


    If you return to this window later during the installation process, the option you selected will be displayed in encrypted format (not in clear text).


Another backup warning appears to ensure that a data backup is created before the upgrade begins. Select, Continue the Upgrade if the data backup is created.


The Summary window opens and displays the product information before installation, and the required disk space.


If there is insufficient disk space, the installer displays an error message until the disk space is free.

Click Install to start the installation. This portion of the installation may take several minutes.


If the database resides on the server during upgrade, the upgrade process may take much longer to complete. There is an internal database backup and restore when you upgrade to a new version of PostgreSQL. For large databases, the upgrade process could take an hour or more.

Next step, go to “Post upgrade procedures”.