The CDR SYSTEM PARAMETERS form of the Avaya SAT program should be set up with the required parameters for the type of calls to track and format the CDR data.

Procedure

  1. Execute the command: change system-parameters cdr 
     change system-parameters cdr                                    Page 1 of 1
                          CDR SYSTEM PARAMETERS
Node Number: (Local PBX ID)                      CDR Date Format: month/day
  Primary Output Format: unformatted      Primary Output Endpoint: CDR1
Secondary Output Format:                Secondary Output Endpoint:
           Use ISDN Layouts? n                 Enable CDR Storage on Disk? n
       Use Enhanced Formats? n    Condition Code 'T' For Redirected Calls: n
     Use Legacy CDR Formats? y                Remove # From Called Number? n
Modified Circuit ID Display? n                           Intra-switch CDR? y
                Record Outgoing Calls Only? n     Outg Trk Call Splitting? y
Suppress CDR for ineffective Call Attempts? y       Outg Attd Call Record? y
    Disconnect Information in Place of FRL? n      Interworking Feat-flag? n
Force Entry of Acct Code for Calls Marked on Toll Analysis Form? n
                                    Calls to Hunt Group - Record: member-ext
Record Called Vector Directory Number Instead of Group or Member? n
Record Agent ID on Incoming? n       Record Agent ID on Outgoing? y
     Inc Trk Call Splitting? n
  Record Non-Call Assoc TSC? n          Call Record Handling Option: warning
      Record Call-Assoc TSC? n  Digits to Record for Outgoing Calls: dialed
   Privacy - Digits to Hide: 0              CDR Account Code Length: 15
  2. Edit the information. The following settings are recommended:
    • CDR Date Format: month/day
    • Primary Output Format: unformatted
    • Primary Output Endpoint: CDR1
    The following parameters define the type of calls that will be recorded and what data will be included in the record.
    • Use Legacy CDR Formats? y Specifies the use of the Avaya Communication Manager 3.x (legacy) formats in the CDR records produced by the system.
    • Intra-switch CDR: y If CDRs are required for intra-PBX calls, then the Intra-switch CDR? option must be set to y. This setting allows call records for internal calls involving specific stations. Those stations must be specified in the INTRA-SWITCH-CDR form.
    • Record Outgoing Calls Only? n Allows incoming trunk calls to appear in the CDR records along with the outgoing trunk calls.
    • Outg Trk Call Splitting? y Allows a separate call record for any portion of an outgoing call that is transferred or conferenced.
    • Inc Trk Call Splitting? n Disallows a separate call record for any portion of an incoming call that is transferred or conferenced.

    This is the recommended PBX setting, although setting n to all options is also possible. By using these recommended settings CDRs will be sent for most types of calls (conference calls, transfers, attendant) and intra-switch. Unless there is a requirement for any other particular option, the default should be n.