Follow this procedure if you did not stop all services before performing an uninstall.


  1. Access the Services Management Console to see which services are still registered and running.
  2. Stop the services from the Services Management Console.
  3. Delete the SAM directory from \InCharge\SAM.
  4. Manually remove the services using the command prompt tool name sc. For example:
    1. sc delete ic-broker
    2. sc delete smarts-tomcat
    3. sc delete ic-sam-server-pres