Opt out of telemetry collection

This topic tells you how to opt out of the VMware Customer Experience Improvement Program (CEIP) and out of Pendo telemetry on an organizational level.

There are two components for telemetry collection in Tanzu Application Platform (commonly known as TAP) under the VMware Customer Experience Improvement Program (CEIP):

  1. The standard CEIP telemetry collection
  2. Pendo telemetry from Tanzu Application Platform GUI

Each telemetry component has its own opt-in and opt-out process. The CEIP telemetry opt-out decision can be made at an organizational level, whereas the decision regarding the Pendo telemetry is available both on an organizational level and at an individual user level.

When you install Tanzu Application Platform, both standard CEIP and Pendo telemetry are turned on by default. If you opt out of standard CEIP telemetry collection, VMware cannot offer you proactive support and the other benefits that accompany participation in the CEIP.

Turn off standard CEIP telemetry collection

To deactivate Pendo telemetry collection, see Enable or deactivate the Pendo telemetry for the organization later in the topic.

Note

If you decide to opt in to Pendo telemetry collection, each user is given the option to opt in or opt out. For more information, see Opt in or opt out of Pendo telemetry for Tanzu Application Platform GUI.

To turn off CEIP telemetry collection, follow these instructions:

kubectl
To turn off telemetry collection on Tanzu Application Platform by using kubectl:
  1. Ensure that your Kubernetes context is pointing to the cluster where Tanzu Application Platform is installed.

  2. Run:

    kubectl apply -f - <<EOF
    apiVersion: v1
    kind: Namespace
    metadata:
      name: vmware-system-telemetry
    ---
    apiVersion: v1
    kind: ConfigMap
    metadata:
      namespace: vmware-system-telemetry
      name: vmware-telemetry-cluster-ceip
    data:
      level: disabled
    EOF
    
  3. If you already have Tanzu Application Platform installed, restart the telemetry collector to apply the change:

    kubectl delete pods --namespace tap-telemetry --all
    

Your Tanzu Application Platform deployment now no longer emits telemetry, and you have opted out of the CEIP.

Tanzu CLI
The Tanzu CLI provides a telemetry plug-in enabled by the Tanzu Framework v0.25.0, which is included in Tanzu Application Platform v1.3 and later.

To turn off telemetry collection on your Tanzu Application Platform by using the Tanzu CLI, run:

tanzu telemetry update --CEIP-opt-out

To learn more about how to update the telemetry settings, run:

tanzu telemetry update --help

Your Tanzu Application Platform deployment now no longer emits telemetry, and you have opted out of the CEIP.

Turn off Pendo telemetry collection

To deactivate the program for the entire organization, add the following parameters to your tap-values.yaml file:

tap_gui:
  app_config:
    pendoAnalytics:
      enabled: false

To enable Pendo telemetry for the organization, add the following parameters to your tap-values.yaml file:

tap_gui:
  app_config:
    pendoAnalytics:
      enabled: true
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