VMware's Customer Experience Improvement Program (CEIP) is a voluntary program that collects information about how people use our products.

The data collected may include device identifiers and information that identifies your users. This data is collected to enable VMware to diagnose and improve its products and services, fix product issues, provide proactive technical support, and to advise you on how to best deploy and use our products.

When you deploy a management cluster by using either the installer interface or the CLI, participation in the VMware Customer Experience Improvement Program (CEIP) is enabled by default, unless you specify the option to opt out. If you remain opted in to the program, the management cluster sends data to VMware at regular intervals. This data is collected to enable VMware to diagnose and improve its products and services, fix product issues, provide proactive technical support, and to advise you on how to best deploy and use our products.

If you opt in to CEIP, management clusters send the following information to VMware:

  • The number of Tanzu Kubernetes clusters that you deploy.
  • The infrastructure, network, and storage providers that you use.
  • The time that it takes for the tanzu CLI to perform basic operations such as cluster create, cluster delete, cluster scale, and cluster upgrade.
  • The Tanzu Kubernetes Grid extensions that you implement.
  • The plans that you use to deploy clusters, as well as the number and configuration of the control plane and worker nodes.
  • The versions of Tanzu Kubernetes Grid and Kubernetes that you use.
  • The type and size of the workloads that your clusters run, as well as their lifespan.
  • Whether or not you integrate Tanzu Kubernetes Grid with Tanzu Kubernetes Grid Service for vSphere, Tanzu Mission Control, or Tanzu Observability by Wavefront.
  • The nature of any problems, errors, and failures that you encounter when using Tanzu Kubernetes Grid, so that we can identify which areas of Tanzu Kubernetes Grid need to be made more robust.

Opt In or Opt Out of the VMware CEIP

If you opted out of the CEIP when you deployed a management cluster and want to opt in, or if you opted in and want to opt out, you can change your CEIP participation setting after deployment.

CEIP runs as a cronjob on the management cluster. It does not run on workload clusters.

  1. Run tanzu login, as described in List Management Clusters and Change Context to log in to the management cluster that you want to see or set CEIP status for.

  2. Run the tanzu management-cluster ceip-participation get command to see the CEIP status of the current management cluster.

    tanzu management-cluster ceip-participation get
    

    The status Opt-in means that CEIP participation is enabled on a management cluster. Opt-out means that CEIP participation is disabled.

    MANAGEMENT-CLUSTER-NAME        CEIP-STATUS
    my-aws-mgmt-cluster            Opt-out
    
  3. To enable CEIP participation on a management cluster on which it is currently disabled, run the tanzu management-cluster ceip-participation set command with the value true.

    tanzu management-cluster ceip-participation set true
    
  4. To verify that the CEIP participation is now active, run tanzu management-cluster ceip-participation get again.

    The status should now be Opt-in.

    MANAGEMENT-CLUSTER-NAME        CEIP-STATUS
    my-aws-mgmt-cluster            Opt-in
    

    You can also check that the CEIP cronjob is running by setting the kubectl context to the management cluster and running kubectl get cronjobs -A. For example:

    kubectl config use-context my-aws-mgmt-cluster-admin@my-aws-mgmt-cluster
    
    kubectl get cronjobs -A
    

    The output shows that the tkg-telemetry job is running:

    NAMESPACE              NAME            SCHEDULE      SUSPEND   ACTIVE   LAST SCHEDULE   AGE
    tkg-system-telemetry   tkg-telemetry   0 */6 * * *   False     0        <none>          18s
    
  5. To disable CEIP participation on a management cluster on which it is currently enabled, run the tanzu management-cluster ceip-participation set command with the value false.

    tanzu management-cluster ceip-participation set false
    
  6. To verify that the CEIP participation is disabled, run tanzu management-cluster ceip-participation get again.

    The status should now be Opt-out.

    MANAGEMENT-CLUSTER-NAME        CEIP-STATUS
    my-aws-mgmt-cluster            Opt-out
    

    If you run kubectl get cronjobs -A again, the output shows that no job is running:

    No resources found
    

Add Entitlement Account Number and Environment Type to Telemetry Profile

Platform operators can use the Tanzu CLI to add an Entitlement Account Number (EAN) and environment type to a telemetry profile.

The EAN is a unique nine-digit number associated with an account. Adding an EAN to a telemetry profile allows all the information collected by CEIP to be associated with that account and allows your account team to create reports for the account.

VMware recommends that you use your EAN for all product and support interactions. If you do not provide an EAN, a new EAN may be created for the interaction.

To add an EAN and environment type to a telemetry profile:

  1. Identify the Entitlement Account Number

  2. Update the Management Cluster

Identify the Entitlement Account Number

If you do not know the EAN, use one of the following methods to find it.

Find the EAN from Customer Connect

In a web browser, navigate to VMware Customer Connect and log in. If you are a new user, register to create a Customer Connect profile. For more information about creating a Customer Connect profile, see How to create a Customer Connect profile in the VMware knowledge base.

Find the EAN from Customer Connect in one of the following ways:

  • From Account Summary:

    1. On the Home page, click the Manage Accounts quick link. Website: Manage Accounts quick link button on my.vmware.com

    2. Select Accounts > Account Summary.

    3. On the Account Summary page, locate the account and record the EAN. Website: Manage Accounts quick link button on my.vmware.com

  • From License Keys:

    1. In the top menu bar, click Accounts > License Keys. Website: Menu path to Manage License on my.vmware.com

    2. On the License Keys page, locate the account and record the EAN. Website: License Keys page on my.vmware.com

Find the EAN from the Partner Connect Portal

Find the EAN from Partner Connect:

  1. In a web browser, navigate to the VMware Partner Portal and log in.

    Website: VMware Partner Connect Log In page

    If you are a new user, register with Partner Connect. For more information about registering, see How to register with Partner Connect in the VMware knowledge base.

  2. In the top menu bar, click Incentives > Advantage Plus and select Entitlement Account Lookup. Website: Menu path to Entitlement Account Lookup on Partner Connect

  3. Update the Customer Name and Country fields, then click Search. In the results, locate the account and record the EAN. Website: EA Lookup search page on Partner Conncect

Update the Management Cluster

Add the EAN and environment type to the telemetry profile, then confirm the CEIP status.

  1. To add the EAN and environment type to the telemetry profile, run:

    tanzu management-cluster ceip-participation set true --labels = entitlement-account-number="MY-EAN",env-type="MY-ENVIRONMENT"
    

    Where:

    • MY-EAN is the Entitlement Account Number.
    • MY-ENVIRONMENT is the environment type of the specified management cluster. Accepted values are production, development, and test.
  2. To verify that the CEIP participation is now active, run:

    tanzu management-cluster ceip-participation get
    
  3. Confirm that the output from this command shows the status as Opt-in. For example:

    MANAGEMENT-CLUSTER-NAME        CEIP-STATUS
    my-aws-mgmt-cluster            Opt-in
    
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