Troubleshooting and Support

If VMware Telco Cloud Automation does not operate as expected, you can create a support bundle that includes logs and database files for analysis.

Go to Administration > Troubleshooting, select the logs and click Request to generate a support bundle.

If you intend to contact VMware support, go to Administration > Support and copy the support information to your clipboard. This information is required in addition to the support bundle.

Note: To enable quick and hassle-free troubleshooting, the Auto Approval option for collecting VMware Telco cloud Automation logs is enabled by default. To provide the logs manually, deactivate this option on each appliance.