This section provides information such as logs, command lines, support bundle collection for generic troubleshooting.

Show Operation Status using Command Lines

TCA Airgap Appliance provides a command line to show the background operation running status such as agctl status and agctl sync status. For more information, see Agctl CLI Command Reference.

Show and check artifacts data integrity using Command Lines

TCA Airgap Appliance provides command lines to show or check the synchronized artifacts data integrity.

  • Use agctl selfcheck data to check the latest configured TCA build artifacts integrity.

  • Use agctl show readyz to check the TCA release every synchronized, and the completeness.

Show and check system status

TCA Airgap Appliance provides command line, prometheus + grafana to show the overall system status on CPU/Memory/Connectivities.

Use agctl selfcheck system to show the realtime CPU, memory, and disk usage.

Navigate to the TCA Airgap Appliance using browser to monitor the system. For more information, see Monitoring TCA Airgap Appliance.

Show and check repository services status

TCA Airgap Appliance uses nginx as the web service portal and harbor as container images registry server.

  • Use agctl selfcheck system to show harbor and web server status

  • Use docker ps to list harbor containers

  • Restart web service if it is unhealthy, by systemctl restart nginx

  • Restart harbor service if it is unhealthy by systemctl restart harbor

Show and check artifacts data integrity

TCA Airgap Appliance provides command line to check the artifacts data.

  • Use agctl show readyz to show the synchronized TCA release completeness.

  • Use agctl selfcheck data to check whether the latest synchronized TCA artifacts list in bom folder /usr/local/airgap/bom/ are present in harbor.

Log structure

  • Command line operation logs are under /user/local/airgap/logs/

  • System logs are under /var/log/

  • Web Service access logs is located at /var/log/nginx/access.log

Collect techsupport bundle

  • Use agctl techsupport to generate a techsupport bundle.

  • Download the support bundle by navigating to url https://<fqdn>/support-bundle or locate to /photon-reps/support-bundle/ to copy.