If VMware Telco Cloud Automation does not run as expected, you can collect the relevant logs for requesting technical support.

You can collect the following types of logs:
  • Application logs.
  • Database dump.
  • Kubernetes Cluster logs.
Note:

  • VMware Telco Cloud Automation version 3.1 onwards, support bundles generated can also be deleted using the Delete button on the listing page in appliance management UI.

  • Collect Workload cluster logs from the VMware Telco Cloud Automation Control Plane where you have deployed its corresponding Management cluster.

  • The time taken to collect Kubernetes Cluster logs depends on the number of objects within the clusters.
  • You can collect the logs of up to five clusters at a time.

  • If a request is already running to collect Kubernetes cluster logs, a subsequent request to collect Kubernetes cluster logs will fail.

  • Older technical support logs are automatically cleared after 24 hours.

Procedure

  1. Log in to the appliance management interface: https://tca-cp-or-fqdn:9443.
  2. Navigate to Troubleshooting > Technical Support Logs.
  3. Select the logs.
  4. For Kubernetes Cluster logs, select the Management cluster logs from the table. You can select up to five Management clusters.
  5. Click Request.