Recommended action

Use the following escalation policies and tag values in user defined fields:

• The escalation policy triggers the following conditions and executes the automatic tool:

  STATUS == ACTIVE
  USERDEFINED != TAG
  

• The escalation policy triggers the following conditions and clears out the tagged field:

  STATUS == INACTIVE
  USERDEFINED == TAG
  

  If the notification becomes active again, the criteria for the first escalation policy are met and the automatic tool will be invoked.