Verify that the components are set up, connected, and configured as described in the product documentation.
The components include the:
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Failover Manager
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Broker
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Active and Standby Service Assurance Managers
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Active and Standby Adapter Platforms (OI)
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Active and Standby BIM servers
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Active and Standby IP Availability Managers
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Active and Standby Server Managers (ESM)
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Active and Standby Trap adapters