Creating an escalation policy

To create an escalation policy, complete the following steps by using the Global Manager Administration Console:

1. Select Escalation > Policy > New. The Create a New Escalation Policy dialog box appears.

2. Type the name for the escalation policy.

   Create the policy by copying an existing policy or by creating a new policy. When you create a new policy, the parameters of the policy, such as filters and paths, must be created. When you copy a policy, all the properties of the existing policy are copied to the new policy. However, the name of the newly created escalation policy always appears dimmed in the administration tree even if the original policy name appears bright.

3. Click Edit Filter to create or modify the filter that is matched against notifications to determine whether they qualify for the policy. The Filtering New Policy textdialog box appears.

   You can specify an expression filter, an ASL filter, or both. When you combine filters, by adding filter sheets, a notification must match at least one of the filter sheets to pass the filter. Chapter 10, “Working with Filters,” includes additional information about the Filtering New Policy dialog box.

4. When you finish creating filters, click OK to close the Filtering New Policy dialog box.

5. Click OK to close the Create a new Escalation policy dialog box. The name of the escalation policy appears in the administration tree and at the top of the Configure Escalation Policy window.

   When using ASL filter under Edit Filter, the escalation policy is created only if the relative path to the ASL file is provided as ics/<asl file name>. By default, Global Manager searches for the ASL file under local/rules and the policy is not created even though the ASL file exists under BAEDIR/rules/ics. Also, the escalation policy is not created if the absolute path to the ASL file is specified, which is BAEDIR/rules/ics/<asl file name>.