For example, this sample defines two escalation levels:
-
Level 0 will open a trouble ticket after a duration of 15 minutes (900 seconds)
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Level 1 will email a manager after a second duration of 15 minutes (900 seconds)
</escalationlevel> <escalationlevel interval="900" level="0"> <action type="auto">Open Trouble Ticket</action> </escalationlevel> <escalationlevel interval="900" level="1"> <action type="auto">Email Manager</action> </escalationlevel>