Logs or information to collect

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Run <BASEDIR>/smarts/bin/sm_monitor against the domain for collecting data every few hours.
Use the <BASEDIR>/smarts/bin/sm_getinfo utility to collect logs and configuration settings if you intend to raise an issue with support.

The VMware Telco Cloud Service Assurance Installation Guide for SAM, IP, and ESM Managers provides details on using the sm_getinfo utility to collect data to help in troubleshooting problems.