To retrieve the log files when running the Web Console:
Verify that the log files have been configured.
Service Assurance Manager Dashboard Configuration Guide provides additional information on configuring log file directories.
Create a new folder labeled “logs” on the workstation's desktop.
Click Settings > Control Panel > Java.
The Java Control Panel appears.
Click Advanced and add a new Java Runtime Parameter. (For Java 1.5, click the Java tab and then click the View button to display the Java Runtime Settings window.) An example of the settings is:
Edit the -Dcom.smarts.java.log=ZZZZ to the name of your java log file.Note:
This log file does not get appended with versions. It needs to be saved before restarting the console. If the file is not saved before starting the console, the contents of the file are overwritten.
After configuring the java log file location, when you run Internet Explorer, the log of server message log file and the java log file are written into the desktop's logs directory. The java log file lists trace level messages.
Because the parameter was updated in the client’s Java Plug-in, you do not need to restart the tomcat application.
You need to configure the log files location before a console stops responding so that information about the console not responding can be retrieved. Verify that the two debugging files (webconsole.log and server_Mesg_<userid>.log) get written to the logs directory.