Uninstall products

The product software uses the InstallShield program to install and uninstall products. For RHEL/CentOS, you invoke the uninstallation program from the system prompt. Failure to use the appropriate method will result in an unstable system and/or inconsistent product directories.

Note: Do not manually delete the installed product directories. Before uninstallation, you must stop all the services.

Also, if you plan to reinstall the product, save all of the customized files that are in the BASEDIR/smarts/local directory before performing the uninstallation. The uninstallation program will remove all of the files and directories in the BASEDIR/smarts directory, and then remove the directory.