This topic provides steps to create a Manual Remediation Rule for a ServiceNow Lifecycle Management (LCM) action and execute it from Notification console.

Procedure

  1. Go to https://Telcocloud serviceassurance-ui-IP.
  2. Enter the username and password.
  3. Click Next.
  4. Navigate to Administration > Alarms Management > Rules.
  5. Click Add.
    An Add Rule page appears.
  6. Under Description, update the following parameters:
    • Name: Provide a name for the Remediation Rule. Only letters, numbers, hyphens, and underscores are allowed.
    • Description: Provide a description for the Remediation Rule.
    • Path Type: From the drop down menu, select the path type as Remediation.
    • Rule Type: From the drop-down menu, select the rule type as Manual.
    Add Rule
  7. Click Next.
  8. Under Events & Filters, you have Events and Filters.
    • For Events, select the Event Name, and class type is, and the root cause from the drop-down menu. For example, Unresponsive, WirelessAccessPoint, and it is not a root cause.
    • For Filters, select the Property, Expression from the drop-down menu, and enter the Value.
      Note: The filter is an optional field.
      • To add multiple filters, click Add Group. The ORcondition tag is used when you add filters from different groups.
      • To add multiple properties for a given filter within the same group, click Add Condition. The AND condition tag is used when you add filters within the same group.
  9. Click Next.
  10. Under Remediation, update the following parameters.
    • Duration: The duration represents the Smoothing Interval for momentary events. Select the duration in seconds.
    • Actions: From the drop-down menu, select the required action. Once you select the relevant action, the corresponding parameter field appears and you can enter a message for the parameter.ServiceNowRemediation
  11. Click Save.

What to do next

  1. Select any matching event(Host Unresponsive) from Notification Console.
  2. Select and right click the Notification, select Remediation Action.
  3. Select the newly created manual rule and Run.
  4. Post the remediation run is completed, you can view status of the rule along with the sub-tasks from the Tasks.