In this topic, you can find information about common issues and solutions from VMware Telco Cloud Service Assurance User Interface. What to read next The EDAA operations on notification failsThe EDAA operations on notifications like Acknowledge, UnAcknowlege, Browse Details, and Containment fails, even though the EDAA and SAM Presentation server is up and running. Unable to logging in to VMware Telco Cloud Service AssuranceWhile logging in to VMware Telco Cloud Service Assurance, with any non-preconfigured users (other than admin, maint, default, or oper). Unable to log in to the user interfaceUser unable to log in to the VMware Telco Cloud Service Assurance user interface. User interface displays the user’s group is not authorizedAfter successful login, VMware Telco Cloud Service Assurance user interface displays that, the user’s group is not authorized / mapped to any VMware Telco Cloud Service Assurance role. User is only able to see a subset of navigational links on the interfaceA non-admin user is only able to see a subset of navigational links on the VMware Telco Cloud Service Assurance user interface. User is only able to see a subset or none of the datapoints on the Grafana dashboardsA non-admin user is only able to see a subset / none of the datapoints on the Grafana dashboards. Topology instance count does not matchSometimes the topology instance count does not match between VMware Telco Cloud Service Assurance and SAM. Post upgrade Notification, Topology, or Metrics data are not updated in UIAfter upgrading from version 2.3.1 or 2.3 to version 2.4 if the Notification, Topology, or Metric data are not getting updated in the user interface even after restarting the collectors then follow the steps. Post upgrade the Service logs UI was not showing any logsLogstash pipeline responsible for ingesting logs from all services, ran into exceptions due to some out-of-context (older timestamp) log entries from some of the services.
