After adding the Helpdesk Support Tool Administrative Template, you can configure all settings through the GPO in Active Directory, by using Group Policy Management Editor.

Table 1. Helpdesk Support Tool GPO Settings

Setting

Description

UEM configuration share

Use this setting to configure the User Environment Manager configuration share. This location must contain theImmidio Flex+ Helpdesk Support Tool.xml configuration file. See Create the Immidio Flex+ Helpdesk Support Tool.xml File.

Important:

Do not append the 'General' folder to the path which you specify as the User Environment Manager configuration share.

Allow showing profile archives in Windows Explorer

When you enable this setting, operators of Helpdesk Support Tool can directly jump to a profile archive in Windows Explorer.

Allow editing profile archives

When you enable this setting, operators of Helpdesk Support Tool can edit profile archives.

Caution:

Enable this setting only for experienced User Environment Manager administrators. Manually editing profile archives is very error prone and requires extensive knowledge of user profiles, including the registry. Making a mistake could render a profile archive inoperable.

Allow resetting multiple profile archives at the same time

When you enable this setting, operators of Helpdesk Support Tool can select multiple profile archives to reset at the same time.

Allow overriding the FlexEngine log level

When you enable this setting, operators of Helpdesk Support Tool can override the configured FlexEngine log level, forcing it to Debug.

Disable copying NTFS permissions

This setting is under the Advanced settings subfolder. By default, Helpdesk Support Tool tries to correctly set the NTFS permissions for any files it creates, copies, or modifies. If you enable this setting, no such actions are performed and the standard OS permissions apply.

Hide '<ALL>' from label drop-down

This setting is under the Advanced settings subfolder. When you enable this setting, the label drop-down menu does not include the <ALL> option. This setting is applicable only if you have configured multiple labels. See Create the Immidio Flex+ Helpdesk Support Tool.xml File and Using Multiple Labels.