You can deploy and run Helpdesk Support Tool only on certain versions of the Windows operating system.

  • Windows 7 Professional, Enterprise, and Ultimate x86 and x64 SP1

  • Windows Server 2008 R2 Standard and Enterprise x64 SP1

  • Windows Server 2012 Standard and Datacenter x64

  • Windows 8.1 Professional and Enterprise x86 and x64 with Update

  • Windows Server 2012 R2 Standard and Datacenter x64 with Update

  • Windows 10 Version 1607 (Anniversary Update) Professional and Enterprise x86 and x64


To enable editing of the user profile archives from Helpdesk Support Tool, either the User Environment Manager Management Console or FlexEngine must be installed on the target systems as well.