You can deploy and run Helpdesk Support Tool only on certain versions of the Windows operating system.

  • Windows 7 Professional, Enterprise, and Ultimate x86 and x64 SP1

  • Windows Server 2008 R2 Standard and Enterprise x64 SP1

  • Windows Server 2012 Standard and Datacenter x64

  • Windows 8.1 Professional and Enterprise x86 and x64 with Update

  • Windows Server 2012 R2 Standard and Datacenter x64 with Update

  • Windows 10 Version 1607 (Anniversary Update) Professional and Enterprise x86 and x64

Important:

To enable editing of the user profile archives from Helpdesk Support Tool, either the User Environment Manager Management Console or FlexEngine must be installed on the target systems as well.