In order for the Helpdesk Support Tool to work, you must configure two components: an XML configuration file that is named Immidio Flex+ Helpdesk Support Tool.xml and a Group Policy Object. Create the Immidio Flex+ Helpdesk Support Tool.xml FileThe first stage in configuring Helpdesk Support Tool is creating the Immidio Flex+ Helpdesk Support Tool.xml configuration file that contains the paths to the profile archives share, the profile archive backups, and the FlexEngine log files. You save this file in the root of the User Environment Manager configuration share. Configure Multiple UNC PathsConfigure multiple UNC paths to provide a consolidated view when home directories of users are distributed across different file servers. Configure Multiple LabelsYou can configure multiple sets of paths by creating labels and assigning them to different locations, for example, if your data centers are deployed across different geographies. Create the Group Policy ObjectThe second component of Helpdesk Support Tool configuration is to create an Active Directory Group Policy Object by using the Helpdesk Support Tool Administrative Template that is available in the User Environment Manager download package. Helpdesk Support Tool GPO ReferenceAfter adding the Helpdesk Support Tool Administrative Template, you can configure all settings through the GPO in Active Directory, by using Group Policy Management Editor.