User Environment Manager Helpdesk Support Tool works with the central User Environment Manager configuration share and the user-specific profile archives, profile archive backups, and optionally FlexEngine log files.

Helpdesk Support Tool is provided to and used by support personnel and User Environment Manager administrators. You can install it on any machine within your organization, but only users who have the correct configuration, the appropriate access permissions in the central configuration share, and in the user-specific profile archive paths of User Environment Manager, can run it.

To deploy and use Helpdesk Support Tool, you must have already properly configured User Environment Manager infrastructure as shown in the following configuration diagram. For more details about configuring User Environment Manager, see the Installing and Configuring VMware User Environment Manager Guide.

Figure 1. Configuration diagram