To deploy Helpdesk Support Tool, your environment must meet certain infrastructure requirements.

  • A correctly configured and running User Environment Manager environment. For more information, see the User Environment Manager documentation.

  • Correctly configured Immidio Flex+ Helpdesk Support Tool.xml file placed in the root of the central User Environment Manager configuration share. SeeCreate the Immidio Flex+ Helpdesk Support Tool.xml File.

  • Group Policy configuration for Helpdesk Support Tool that is applied to the operators of Helpdesk Support Tool.

  • Read access permissions on the central User Environment Manager configuration share for all operators of Helpdesk Support Tool.

  • Helpdesk Support Tool operators to be able to modify all user profile archive paths and profile archive backup paths recursively, and have read access on FlexEngine log files.