Perform support operations from Helpdesk Support Tool interface, by launching it from the Start menu. Search for Users, Profile Archives, and Profile Archive BackupsTo support users, you have to locate them in the Helpdesk Support Tool console. Reset a Profile ArchiveWhen you reset a profile archive, the corresponding application, or Windows component is reset to its default configuration. Resetting a profile archive does not affect any profile archive backups associated to the same user. Restore Profile Archive From a BackupRestore the configuration of an application to a previous state by restoring from a profile archive backup. View FlexEngine LogsHelpdesk Support Tool has an integrated FlexEngine log file viewer that you can use to analyze log files of users. The log file viewer provides log level highlighting and switching between different log levels . Override the FlexEngine Log LevelFlexEngine logs at the log level that is centrally configured in the FlexEngine GPO. You should not use Debug or Info in production environments, as the amount of logging information can slow down the logon and logoff process. In Helpdesk Support Tool, you can configure FlexEngine to change the log level to Debug for a particular user. Edit a Profile ArchiveYou can check which application or Windows component settings are saved in a profile archive, or modify them. Show a Profile Archive in Windows ExplorerYou can open Windows Explorer with a selected profile archive.