You can review the logs for SyncTool to troubleshoot SyncTool activities. This topic describes how to access SyncTool Logs.

When you use SyncTool, you can view the log files in the local cache folder on the end user's computer. The following path shows the default location of the log files: %LocalAppData%\​VMware UEM\​FlexSync.

The following log files are created within this folder:

  • FlexEngine.log

  • FlexEngine-async.log

  • FlexSyncTool.log

  • FlexSyncToolStatus-%computername%.log

The FlexSyncTool.log contains information on all SyncTool activities. This looks similar to the FlexEngine.log and also contains information on the configuration, and the time needed to complete synchronization.

When using SyncTool, FlexEngine always uses the local cache folder, and SyncTool keeps it synchronized with the network. You can see in the FlexEngine log when it runs in 'SyncTool' mode. This means that it will use local paths instead of shares. In the FlexEngine log, the following sync paths are used:

[DEBUG] Applied sync-related path changes
[DEBUG] Recursively processing config files from path 'C:\Users\flexsync1\AppData\Local\VMware UEM\FlexSync\General'
[DEBUG] Using profile archive path 'C:\Users\flexsync1\AppData\Local\VMware UEM\FlexSync\Profile Archives'
[DEBUG] Logging to file 'C:\Users\flexsync1\AppData\Local\VMware UEM\FlexSync\FlexEngine.log'

The logfile FlexSyncToolStatus-%computername%.log contains information on when SyncTool started and stopped:

[INFO ] LOGON mode started (Group Policy client-side extension)
[INFO ] LOGON mode ended (Group Policy client-side extension)
[INFO ] RESIDENT mode started
[INFO ] LOGOFF mode started
[INFO ] LOGOFF mode ended