If the Management vCenter Server in Region B stops responding or its data is corrupt as a result of a failure in the environment, perform a direct-to-host emergency restore to restore the Management vCenter Server. vSphere Data Protection restores the VM that contains the vCenter Server or Platform Services Controller directly on the ESXi host in Region B that is running the vSphere Data Protection appliance.

About this task

You perform the direct-to-host emergency restore from backups of vCenter Server and Platform Services Controller that vSphere Data Protection has previously saved according to the settings in the backup job you have created. You cannot use a regular restore in this case because both the Management vCenter Server and the associated Platform Services Controller must be available.

Procedure

  1. Log in to the vSphere Data Protection Configure Utility.
    1. Open a Web browser and go to https://lax01m01vdp01.lax01.rainpole.local:8543/vdp-configure.
    2. Log in using the following credentials.

      Setting

      Value

      User name

      root

      Password

      vdp_appliance_root_password

  2. Click the Configuration tab, in the Proxies table locate the ESXi host that runs the lax01m01vdp01 appliance and write down the FQDN of the host.
  3. Disconnect the ESXi host that is running the vSphere Data Protection appliance from the Management vCenter Server.
    1. On the Windows host that has access to your data center, log in to the ESXi host using the FQDN that you have located in the vSphere Data Protection Configure Utility and the following credentials.

      Setting

      Value

      User name

      root

      Password

      esxi_root_user_password

    2. Navigate to the host object in the Navigator pane.
    3. In the Host Management pane, click Disconnect from vCenter Server.
    4. Click Disconnect in the Disconnect from vCenter Server dialog box.
  4. Restore the virtual appliance of the Management vCenter Server or Management Platform Services Controller. 
    1. Open a Web browser and go to https://lax01m01vdp01.lax01.rainpole.local:8543/vdp-configure.
    2. Log in using the following credentials.

      Setting

      Value

      User name

      root

      Password

      vdp_appliance_root_password

    3. Click the Emergency Restore tab.
    4. Expand the virtual appliance node for the Management vCenter Server or Management Platform Services Controller that you must restore, expand the virtual machine and select the latest backup to restore from.

      Role

      Virtual Appliance Name

      Management vCenter Server

      lax01m01vc01

      Platform Services Controller that is associated with the Management vCenter Server

      lax01m01psc01

    5. Click the Restore button.
    6. In the Host Credentials dialog box, enter the credentials for connection to the ESXi host that is running the vSphere Data Protection appliance and click OK.

      ESXi Host Connection Option

      Value

      Hostname or IP

      Default value

      Port number

      443

      Username

      root

      Password

      esxi_root_user_password

    7. In the Restore a Backup dialog box, enter a new name for the restored VM in the New Name text box.  

      Role

      Virtual Appliance Name

      Management vCenter Server

      lax01m01vc01.restored

      Platform Services Controller that is associated with the Management vCenter Server

      lax01m01psc01.restored

    8. From the Datastore drop-down menu, select the lax01-m01-vsan01 datastore and click Restore.
    9. Repeat the step to restore the other appliance.
  5. Power on the Platform Services Controller and vCenter Server virtual machines.
    1. In the vSphere Host Client, navigate to the virtual machine of Platform Services Controller lax01m01psc01.restored.
    2. Right-click the virtual machine and select Power > Power On.
  6. Wait until the appliance starts and verify the status of the Platform Services Controller services.
    1. Log in to the Platform Services Controller Appliance shell as the root user.
    2. Run the service-control --status --all command to verify that all the services are running.
  7. Power on the vCenter Server virtual machine.
    1. In the vSphere Host Client, navigate to the virtual machine of vCenter Server lax01m01vc01.restored.
    2. Right-click the virtual machine and select Power > Power On.
  8. Wait until the appliance starts and verify the status of the vCenter Server services.
    1. Log in to the vCenter Server Appliance shell as the root user.
    2. Run the service-control --status --all command to verify that all the services are running.
    3. If the services are not running, run the vcenter-restore script in the following way.
      vcenter-restore -u administrator@vsphere.local -p vsphere_admin_password
  9. After the Management vCenter Server is up and running, reconnect the ESXi host that is running the vSphere Data Protection appliance.
    1. Open a Web browser and go to https://lax01m01vc01.lax01.rainpole.local/vsphere-client.
    2. Log in using the following credentials.

      Setting

      Value

      User name

      administrator@vsphere.local

      Password

      vsphere_admin_password

    3. Right-click the host and select Connection > Connect.
  10. Verify that the Management Platform Services Controller and the Management vCenter Server are up and function flawlessly after restore.

What to do next

Verify that the Management Platform Services Controller and the Management vCenter Server are operational. See Validate Platform Services Controller and vCenter Server Instances in the VMware Validated Design Operational Verification documentation.