Restore the Compute vCenter Server or the connected Platform Services Controller if a major hardware failure occurs.


  1. Log in to vCenter Server by using the vSphere Web Client.
    1. Open a Web browser and go to https://sfo01m01vc01.sfo01.rainpole.local/vsphere-client.
    2. Log in using the following credentials.



      User name




  2. Shut down the Platform Services Controller and vCenter Server virtual appliances.
    1. Click Home > Hosts and Clusters.
    2. In the Navigator pane expand the sfo01m01vc01.sfo01.rainpole.local > sfo01-m01dc > sfo01-m01-mgmt01 tree.
    3. Navigate to each vCenter object below, right click the VM, select Power > Shut Down Guest OS and click Yes in the Confirm Guest Shut Down dialog box.


      vCenter Server Component

      VM Name


      Compute Platform Services Controller



      Compute vCenter Server


  3. Restore the latest vCenter Server and Platform Services Controller backup from vSphere Data Protection.
    1. On the vSphere Web Client Home page, click the VDP icon.
    2. On the Welcome to vSphere Data Protection page, select sfo01m01vdp01 from the VDP Appliance drop-down menu, and click Connect.
    3. Click the Restore tab and select the sfo01w01psc01 virtual appliance from the list of VMs.

      You see the list of the backups for the appliance.

    4. Select the check box for the latest backup and click the back arrow to return to the list of backups.
    5. From the list of VMs, select the sfo01w01vc01 virtual appliance and select the latest backup.
    6. Click Restore on the toolbar.

      The Restore backup wizard opens.

    7. On the Select Backup page, click Next.
    8. On the Set Restore Options page, select Restore to original location and click Next.
    9. On the Ready to Complete page, click Finish.
    10. Click OK to close the Info dialog.
  4. Verify that the restore is successful.
    1. Click the Configuration tab on the vSphere Data Protection page, and click Log.
    2. Locate the following logs:
      Restore of client named sfo01w01psc01 completed.
      Restore of client named sfo01w01vc01 completed.
  5. After restore job is completed, power on the Compute Platform Services Controller virtual machine.
    1. Navigate to the virtual machine of Platform Services Controller sfo01w01psc01.
    2. Right-click the sfo01w01psc01 appliance object and select Power > Power On.
  6. Wait until the appliance is up and verify the status of the Platform Services Controller services.
    1. Log in to the Compute Platform Services Controller Appliance shell as the root user.
    2. Run the service-control --status --all command to verify that all the Platform Services Controller services are running.
  7. After Compute Platform Services Controller is up and running, power on the Compute vCenter Server virtual machine.
    1. Navigate to the virtual machine of Compute vCenter Server sfo01w01vc01.
    2. Right-click the sfo01w01vc01 appliance object and select Power > Power On.
  8. Wait until the appliance is up and verify the status of the Compute vCenter Server services.
    1. Log in to the Compute vCenter Server appliance shell as the root user.
    2. Run the service-control --status --all command to verify that all the vCenter Server services are running.
    3. If the services are not running, run the vcenter-restore script in the following way.

      vcenter-restore -u administrator@vsphere.local -p vsphere_admin_password

What to do next

Verify that the Compute Platform Services Controller and vCenter Server are operational. See Validate Platform Services Controller and vCenter Server Instances in the VMware Validated Design Operational Verification documentation.