Validate the operational status of the vRealize Automation IaaS Distributed Execution Manager (DEM) and IaaS vSphere Proxy Agents components after you perform a software maintenance operation in the Software-Defined Data Center (SDDC).

About this task

After you patch, update, restore, failover, or failback vRealize Automation, verify that the IaaS Distributed Execution Manager (DEM) Orchestrators and Workers are online, and that the IaaS vSphere Proxy Agents that connect vRealize Automation to the compute pods are online.

Procedure

  1. Log in to the vRealize Automation Rainpole portal.
    1. Open a Web browser and go to https://vra01svr01.rainpole.local/vcac/org/rainpole.
    2. Log in using the following credentials.

      Setting

      Value

      User name

      itac-tenantadmin

      Password

      itac-tenantadmin_password

      Domain

      Rainpole.local

  2. Click the Infrastructure tab, click Monitoring > DEM Status and verify that the status of the DEM-Orchestrator and DEM-Worker instances is as follows.

    Name

    Status

    Virtual Machine

    Role

    DEM-WORKER-01

    Online

    vra01dem01a

    Worker

    DEM-WORKER-02

    Online

    vra01dem01a

    Worker

    DEM-WORKER-03

    Online

    vra01dem01a

    Worker

    DEM-WORKER-04

    Online

    vra01dem01b

    Worker

    DEM-WORKER-05

    Online

    vra01dem01b

    Worker

    DEM-WORKER-06

    Online

    vra01dem01b

    Worker

    vra01ims01a.rainpole.local DEO

    Online (Active)

    vra01ims01a

    Orchestrator

    vra01ims01b.rainpole.local DEO

    Online

    vra01ims01b

    Orchestrator

  3. Click Compute Resources > Compute Resources and verify that the Agent Status for the each compute instance is OK.
  4. If the Agent Status for the compute instance is Down, restart the vRealize Automation services on the vSphere Proxy Agent VMs.
    1. Open a Remote Desktop Protocol (RDP) connection to the virtual machine.

      Region A

      Region B

      sfo01ias01a.sfo01.rainpole.local

      lax01ias01a.lax01.rainpole.local

      sfo01ias01b.sfo01.rainpole.local

      lax01ias01b.lax01.rainpole.local

    2. Log in using the following credentials.

      Setting

      Value

      User name

      Administrator

      Password

      local_administrator_pwd

    3. From the Windows Start menu, click Administrative Tools, and click Services.
    4. In the Services dialog box, restart the following vRealize Automation services. 
      • VMware vCloud Automation Center Management Agent

      • VMware vCloud Automation Center Agent

    5. If an agent is down after you restart the services, restart the vSphere Proxy Agent VM. 
    6. If another vSphere Proxy Agent VM is down, repeat these steps.