Use the in-built problem and alert signatures in vRealize Log Insight for vRealize Automation. You create one instance of each alert in Region A and in Region B because the vRealize Automation instance in the SDDC works in the context of the compute resources in each region. The environment also contains one vRealize Automation deployment that is failed over to Region B and you receive alerts only about it.

For monitoring the vRealize Automation deployment in the Software-Defined Data Center, you can use the following alerts in vRealize Log Insight.

Table 1. vRealize Automation Alerts in vRealize Log Insight

Alert Name

Purpose

Severity

*** CRITICAL *** vRA CAFE service unavailable!

vRealize Automation CAFE service is not available because:

  • A service has failed and if the it does not automatically restart this might impact the vRealize Automation ability to function.

  • A service is blocked and does not respond. This problem might indicate an increased load within the environment.

  • vRealize Automation is starting and certain dependencies of the component are not available yet - this issue should clear automatically as all services come online.

Critical

*** CRITICAL *** vRA IaaS Services Stopped

vRealize Automation service is not available because:

  • A service has failed and if the it does not automatically restart this may impact vRealize Automation ability to function.

  • A service is blocked and does not respond - this might indicate an increased load within the environment.

  • Management Agent - In an HA deployment, only one Management Agent instance can be running. If more than one instance of Management Agent is running, this can cause issues with the normal operation of the system.

Critical

*** CRITICAL *** vRA disk is full

Windows hosts have disk that reached its capacity. If disk space runs out completely, it will impact the Infrastructure services provided by the IaaS component of vRealize Automation and the Infrastructure tab will become unavailable in the vRealize Automation user interface.

Critical

Procedure

  1. Open the vRealize Log Insight user interface.
    1. Open a Web browser and go to the following URL.

      Region

      vRealize Log Insight URL

      Region A

      https://sfo01vrli01.sfo01.rainpole.local

      Region B

      https://lax01vrli01.lax01.rainpole.local
    2. Log in using the following credentials.

      Setting

      Value

      User name

      admin

      Password

      vrli_admin_password
  2. In the vRealize Log Insight user interface, click Interactive Analytics.
  3. Click the icon and select Manage Alerts.
  4. Select an alert that is related to vRealize Automation.
    1. In the search box of the Alerts dialog box, enter the following alert name as a search phrase. 
      *** CRITICAL *** vRA CAFE service unavailable!
    2. Select the alert from the search result and click the Edit icon next to the alert name.
  5. Create an alert for vRealize Automation in the region using the name of the primary vRealize Automation Appliance in the query filter.
    1. In the New Alert dialog box, click Run Query.

      A query editor page opens.

    2. Click Add Filter and use the drop-down menus to define the following filter.
      Table 2. Filters for vRealize Log Insight

      Filter

      Value for vRealize Automation Alerts in Region A

      Value for vRealize Automation Alerts in Region B

      Object type

      vc_vm_name

      vc_vm_name

      Operation

      contains

      contains

      Object

      vra01svr01a

      vra01svr01a

    3. Click on the Search icon.
    4. Click the icon and select Create Alert from Query.
    5. In the New Alert dialog box, configure the following alert settings and click Save.
      Table 3. Alerts for vRealize Log Insight

      Setting

      Value for vRealize Automation Alert in Region A

      Value for vRealize Automation Alert in Region B

      Name

      *** CRITICAL *** vRA CAFE service unavailable! (vra01svr01a)

      *** CRITICAL *** vRA CAFE service unavailable! (vra01svr01a)

      Description (Recommendation)

      vra_alert_purpose

      See vRealize Automation Alerts in vRealize Log Insight.

      vra_alert_purpose

      See vRealize Automation Alerts in vRealize Log Insight.

      Email

      Email address to send alerts to

      Email address to send alerts to

      Send to vRealize Operations Manager

      Selected

      Selected

      Fallback Object (Active Objects)

      vra01svr01a

      vra01svr01a

      Criticality

      critical

      critical

      Raise an alert

      On any match

      On any match

  6. Repeat Step 3 to Step 5 for the rest of the alerts in the region.
  7. Repeat the procedure in vRealize Log Insight to create the alerts for the primary vRealize Automation Appliance in the other region.