Before the upgrade, you take snapshots of the cross-region Workspace ONE Access virtual machines. If you must do a rollback of the cross-region Workspace ONE Access cluster to the previous state, use these snapshots to perform the rollback operation.


  1. In a Web browser, log in to vRealize Suite Lifecycle Manager by using the administration interface.
    Setting Value
    User name vcfadmin@local
    Password vrslcm_vcfadmin_password
  2. On the My services page, click Lifecycle operations.
  3. In the navigation pane, click Environments.
  4. In the globalenvironment card, click View details.
  5. On the VMware Identity Manager tab, click the horizontal ellipsis and select Snapshot > Create snapshot
  6. In the Create snapshot dialog box, configure these settings and click Submit.



    Snapshot prefix

    VMware Validated Design 6.2 Upgrade

    Snapshot with memory


    During the snapshot process, vRealize Suite Lifecycle Manager gracefully shuts down the Workspace ONE Access cluster nodes, creates snapshots of the virtual machines, and powers on the nodes again.

  7. Monitor the Request details page until the request status becomes Successful.

    The snapshot process might take several minutes.