To ensure the proper operation of the cross-region Workspace ONE Access cluster, increase the CPU and memory resources available to each appliance.

Procedure

  1. In a Web browser, log in to vRealize Suite Lifecycle Manager by using the administration interface.
    Setting Value
    URL https://vrslcm01svr01.rainpole.local
    User name admin@local
    Password vrslcm_admin_password
  2. Perform a graceful shutdown of the Workspace ONE Access cluster.
    1. On the My services page, click Lifecycle operations.
    2. On the Dashboard page, click Manage environments.
    3. In the globalenvironment card, click View details.
    4. In the VMware Identity Manager section, click the ellipsis icon and, from the drop-down menu, select Trigger cluster health.
    5. On the Trigger health collection dialog box, click Submit.
      On the Request details page, the health collection status becomes Successful.
    6. In the left pane, click Dashboard and click Manage environments.
    7. In the globalenvironment card, click View details.
    8. In the VMware Identity Manager section, click the ellipsis icon and, from the drop-down menu, select Power off.
    9. On the Power off VMware Identity Manager dialog box, click Submit.
      On the Request details page, the power off operation status becomes Successful.
  3. In a Web browser, log in to vCenter Server by using the vSphere Client.
    Setting Value
    URL https://sfo01m01vc01.sfo01.rainpole.local/ui
    User name administrator@vsphere.local
    Password vsphere_admin_password
  4. In the Hosts and clusters inventory, expand the sfo01m01vc01.sfo01.rainpole.local tree and expand the sfo01-m01dc data center.
  5. Expand the sfo01-m01-mgmt01 cluster, right-click the wsa01svr01a virtual machine, and select Edit settings.
  6. On the Edit settings dialog box, configure these settings and click OK
    Setting Value
    CPU 8
    Memory 16 GB
  7. Repeat Step 5 and Step 6 to increase the CPU and memory resources for the wsa01svr01b and wsa01svr01c virtual machines.
  8. Power on the Workspace ONE Access cluster.
    1. Back in the vRealize Suite Lifecycle Manager user interface, on the My services page, click Lifecycle operations.
    2. On the Dashboard page, click Manage environments.
    3. In the globalenvironment card, click View details.
    4. In the VMware Identity Manager section, click the ellipsis icon and, from the drop-down menu, select Power on.
    5. On the Power on VMware Identity Manager dialog box, click Submit.
      On the Request details page, the power on operation status becomes Successful.