Administrators or users cannot launch any Citrix published applications or desktops to which they are entitled.

Problem

Citrix published applications, desktops, and user entitlements sync to VMware Identity Manager but administrators or users cannot launch the applications or desktops to which they are entitled.

Solution

To troubleshoot this issue, log in to the Windows Server on which the Integration Broker is installed and verify that you can run the application or desktop directly using the Citrix interface.

If you are unable to run the application or desktop directly from the Integration Broker server, check the firewall settings on the Integration Broker server and verify that ports required for the XenApp servers are not blocked.