You can change the Workspace ONE Access service admin user password from the following configuration settings page, https://WS1AccessHostnameFQDN:8443/cfg/changePassword. However, if you are unable to log in and need to reset the password, you can use the hznAdminTool script to reset the password.

Procedure

  1. As root, log in to the Workspace ONE Access virtual appliance host.
  2. Run the following command.
    /usr/sbin/hznAdminTool setSystemAdminPassword --pass newsecretpassword

    The admin user password must be at least 6 characters in length. However, make sure that you create strong passwords. Strong passwords should be at least eight characters long and include uppercase and lowercase characters and at least one digit or special character.