After the Workspace ONE Access instance is deployed, you use the Setup wizard to set passwords and select a database.

Make sure that your run the Setup wizard using the fully qualified host name. Do not enter the IP address as the name.


  • The Workspace ONE Access machine is powered on.
  • The external database is configured and the external database connection information is available. Before you run the Setup wizard, verify that the database configuration is correct. See Create the Workspace ONE Access Service Database for information.


  1. Go to the Workspace ONE Access URL that was displayed when you finished the installation. Enter the fully qualified domain name (FQDN). For example,
  2. Accept the certificate, if prompted.
    You can update the certificate after the initial set up.
  3. In the Get Started page, click Continue.
  4. In the Set Passwords page, set passwords for the following administrator accounts, which are used to manage the appliance, then click Continue.
    Appliance Administrator Set the password for the admin user. This user name cannot be changed. The admin user account is used to manage the appliance settings.
    Important: The admin user password must be at least 6 characters in length.
    Appliance Root Set the root user password. The root user has full rights to the appliance.
    Remote User Set the sshuser password, which is used to log in remotely to the appliance with an SSH connection.
  5. In the Select Database page, select the database to use.
    • If you are using an external database, select External Database and enter the external database connection information, user name, and password. To verify that Workspace ONE Access can connect to the database, click Test Connection.

      After you verify the connection, click Continue.

    • If you are using the internal database, click Continue.
      Note: The internal database is not recommended for use with production deployments.
    The connection to the database is configured and the database is initialized. When the process is complete, the Setup is complete page appears.

What to do next

To set up a directory, you must first install one or more instances of the Workspace ONE Access connector. See the corresponding version of the Installing Workspace ONE Access Connector guide. Before setting up the directory, review Directory Integration with Workspace ONE Access for requirements and limitations.