Using Workspace ONE Access in read-only mode is designed for high availability to allow end users access to the resources. Some activities in the Workspace ONE Access console and other administration services pages might not be available in read-only mode. Below is a partial list of common activities that are not available.

When Workspace ONE Access is running in read-only mode, activities related to changes in Active Directory or the database cannot be made and syncing to the Workspace ONE Access database does not work.

Administrative functions that require writing to the database are not available during this time. You must wait until Workspace ONE Access returns to read and write mode.

Workspace ONE Access Console Read-Only Mode

The following are some of the limitations in the Workspace ONE Access console in read-only mode.

  • Adding, deleting, editing users and groups in the Users & Groups tab
  • Adding, deleting, editing applications in the Catalog tab
  • Adding, deleting, editing application entitlements
  • Changing branding information
  • Directory Sync to add, edit, delete users and groups
  • Editing information about resources, including Horizon, XenApp, and other resources
  • Editing authentication methods page
Note: The connector components of the Workspace ONE Access appliances in the secondary data center appear in the administration console. Make sure that you do not select a connector instance from the secondary data center as the sync connector.

Virtual Appliance Configuration Pages Read-Only Mode

The following are some of the limitations in the Appliance Configuration pages in read-only mode.

  • Testing the database connection setup
  • Changing the admin password in the Change Password page

End User Apps Portal Read-Only Mode

When Workspace ONE Access is in read-only mode, users can sign in to their portal and access their resources. The following functionality in the end user portal is not available in read-only mode.

  • Mark a resource as Favorite or unmark a resource as Favorite
  • Add resources from the Catalog page or remove resources from the Bookmarks page
  • Change their password from their portal page

Workspace ONE Access Windows Client Read-Only Mode

When Workspace ONE Access is in read-only mode, users cannot set up new Windows clients. Existing Windows clients continue to work.