When you add and configure new SAML identity provider instances for your Workspace ONE Access deployment, you can provide high availability, support additional user authentication methods, and add flexibility in the way you manage the user authentication process based on user IP address ranges.


Complete the following tasks before adding the third-party identity provider instance.

  • Verify that the third-party instances are SAML 2.0 compliant and that the Workspace ONE Access service can reach the third-party instance.
  • Coordinate the integration with the third-party identity provider. Depending on the identity provider, you might need to configure both settings in unison.
  • Obtain the appropriate third-party metadata information to add when you configure the identity provider in the Workspace ONE Access console. The metadata information you obtain from the third-party instance is either the URL to the metadata or the actual metadata.


  1. In the Workspace ONE Access console Identity & Access Management tab, select Identity Providers.
  2. Click Add Identity Provider and select Create SAML IDP.
  3. Configure the SAML identity provider settings.
    Form Item Description
    Identity Provider Name Enter a name for this identity provider instance.
    SAML Metadata

    Add the third-party identity provider XML-based metadata document to establish trust with the identity provider.

    1. Enter the SAML metadata URL or the xml content into the text box. Click Process IdP Metadata.
    2. Select how the user is identified. The identifier sent in an inbound SAML Assertion can be either sent in the Subject or in the Attribute element.
      • NameID Element. User identifier is retrieved from the NameID element of the Subject element.
      • SAML Attribute. User identifier is retrieved from a specific Attribute or AttributeStatement element.
    3. If you select NameID Element, the NameID formats supported by the identity provider are extracted from the metadata and added to the Name ID Format table that is displayed.
      • In the Name ID value column, select the user attributes that are configured in the Workspace ONE Access service to map to the NameID formats that are displayed. You can add custom third-party name ID formats and map them to the user attribute values in the Workspace ONE Access service.
      • Select the Name ID Policy in SAML Request response identifier string format to use. This format must match the specific Name ID Policy format configuration of the third-party IDP used to establish trust with the Workspace ONE Access service.
      • Select the option to send Subject information in SAML Request when the information is available.
    4. If you select SAML Attribute, include the Attribute Format and Attribute Name. Select the user attribute in the Workspace ONE Access service to map to the SAML Attribute.
    Just-in-Time Provisioning Just-in-Time provisioning users are created and updated dynamically when they log in, based on SAML assertions sent by the identity provider. See About Just-in-Time User Provisioning. If you enable JIT, enter the directory and domain name for the JIT directory.
    Users Select the directories that include the users who can authenticate using this identity provider.
    Network The existing network ranges configured in the service are listed.

    Select the network ranges for the users based on their IP addresses, that you want to direct to this identity provider instance for authentication.

    Authentication Methods Add the authentication methods supported by the third-party identity provider. Select the SAML authentication context class that supports the authentication method.
    Single Sign-Out Configuration

    When users sign in to Workspace ONE from a third-party identity provider (IDP), two sessions are opened, one on the third-party identity provider, and the second on the identity manager service provider for Workspace ONE. The lifetime of those sessions is managed independently. When users sign out of Workspace ONE, the Workspace ONE session is closed, but the third-party IDP session might still be open. Based on your security requirements, you can enable single sign-out and configure single sign-out to sign out of both sessions, or you might keep the third-party IDP session intact.

    Configuration Option 1

    • You can enable single sign-out when you configure the third-party identity provider. If the third-party identity provider supports SAML-based single logout protocol (SLO), users are logged out of both sessions when they sign out of the Workspace ONE portal. The Redirect URL text box is not configured.
    • If the third-party IDP does not support SAML-based single logout, you enable single sign-out, and in the Redirect URL text box designate an IDP single logout endpoint URL. You can also add a redirect parameter to append to the URL that sends users to a specific endpoint. Users are redirected to this URL when they sign out of the Workspace ONE portal and are signed out from the IDP as well.

    Configuration Option 2

    • Another single sign-out option is to log users out of their Workspace ONE portal and redirect them to a customized endpoint URL. You enable single sign-out, designate the URL in the Redirect URL text box, and the redirect parameter of the customized endpoint. When users sign out of the Workspace ONE portal, they are directed to this page, which can display a customized message. The third-party IDP session might still be open. The URL is entered as https://<vidm-access-url>/SAAS/auth/federation/slo.

    If Enable Single Sign-out is not enabled, the default configuration in the Workspace ONE Access service is to directed users back to the Workspace ONE portal sign-in page when they sign out. The third-party IDP session might still be open.

    SAML Signing Certificate Click Service Provider (SP) Metadata to see URL to Workspace ONE Access SAML service provider metadata URL. Copy and save the URL. This URL is configured when you edit the SAML assertion in the third-party identity provider to map Workspace ONE Access users.
    IdP Hostname If the Hostname text box displays, enter the host name where the identity provider is redirected to for authentication. If you are using a non-standard port other than 443, you can set the host name as Hostname:Port. For example, myco.example.com:8443.
  4. Click Add.

What to do next