You can view and update the list of domains that sync to the Workspace ONE Access directory from the directory's Sync Settings > Domains tab. For directories of type LDAP, or Active Directory over LDAP, you cannot change the selected domains. For directories of type Active Directory over Integrated Windows Authentication, you can update the list of domains.

Tip: Choose trusted domains one by one instead of selecting all the domains at once. This ensures that domain save is not a long-running operation that can potentially time out. Choosing domains sequentially ensures that the Directory Sync service spends time trying to resolve a single domain only.
Note: For Active Directory over LDAP directories that have the Global Catalog option selected, the Domains tab does not appear.

Procedure

  1. Navigate to the Identity & Access Management > Manage > Directories page.
  2. Click the directory.
  3. Click Sync Settings, then select the Domains tab.
    The list of domains that are currently selected for the directory appears.
  4. Click the refresh icon next to Fetch all domains to see the list of selected and available domains.
    When you click the refresh icon, the Directory Sync service connects to the Active Directory server and retrieves the latest list of domains.
  5. Select the domains you want to sync to the Workspace ONE Access directory.
    Make sure that at least one domain is selected.
  6. Click Save.