You can use the updateoffline.hzn script to perform an offline upgrade of the 19.03 virtual appliance. Download the offline upgrade package from the VMware Workspace ONE Access product download page to use with the script.

The script verifies that the upgrade package matches the product. For example, if you are upgrading the VMware Identity Manager service virtual appliance and you use the connector upgrade package instead of the service upgrade package, the script results in an error.


  • Perform the general offline-upgrade prerequisites. See Prerequisites for Offline Upgrade.
  • Download the VMware Workspace ONE Access offline upgrade package,, from the VMware Workspace ONE Access product download page on

    The recommended location for saving the file is /var/tmp.

  • Verify that at least 4 GB of disk space are available on the primary root partition of the virtual appliance after copying to the appliance.


  1. Locate the updateoffline.hzn script.

    The script is available at the following path:


  2. Run the updateoffline.hzn script as the root user.
    /usr/local/horizon/update/updateoffline.hzn [-r] -f upgradeFilePath
    -f upgradeFilePath Upgrade the appliance using upgradeFilePath. upgradeFilePath must be an absolute path. Required
    -r Reboot after upgrade. Optional
    -h Displays the script usage. Optional
    For example:

    /usr/local/horizon/update/updateoffline.hzn -f /var/tmp/

  3. If the "The product RID matches so continue" prompt appears, press Enter to continue.
  4. If you did not use the -r option with the script, restart the virtual appliance after upgrade is complete.