Before your Workspace ONE Access users can run the ThinApp packages that are registered to them using Workspace ONE Access, they must have the Workspace ONE Access Desktop application installed and running on their Windows systems.

The Workspace ONE Access Desktop application can be installed by double-clicking its installer executable file and using the Setup wizard, by running the executable file using the command-line options, or by running a script that uses the command-line options. Local administrator privileges are required to install the application.

The configuration of the Workspace ONE Access Desktop application on the Windows endpoint determines whether a ThinApp package that is distributed using Workspace ONE Access is deployed using ThinApp streaming mode, RUN_FROM_SHARE, or one of the ThinApp download modes, COPY_TO_LOCAL or HTTP_DOWNLOAD. When you create the script to silently install Workspace ONE Access Desktop to Windows endpoints, such as desktop and laptop computers, you set the options that set the ThinApp package deployment mode. Choose the deployment mode that best fits the network environment for the selected endpoints, considering details such as network latency.

Important: HTTP_DOWNLOAD mode requires the IDP URL to be reachable from the user's Windows machine. RUN_FROM_SHARE and COPY_TO_LOCAL modes require the ThinApp share to be reachable from the user's Windows machine.
Note: If any browser windows are open during installation of the Workspace ONE Access Desktop application, problems might occur with launching ThinApp packages from the user portal. Either close all browser windows before installing the application, or immediately after installing the application, restart your browsers. See ThinApp Packages Fail to Launch from the User Portal.