The Workspace ONE Access on-premises appliance supports sending emails to users, for example for password reset. For a more secure connection, Workspace ONE Access can connect to an SMTP server using SSL/TLS. An SMTP server with SSL/TLS passes only encrypted information.


  1. Log in to the Workspace ONE Access console.
  2. Click the Appliance Settings tab and click SMTP.
  3. Enter the SMTP server host name.
    For example:
  4. Enter the SMTP server port number.
    For example: 25
  5. (Optional) If the SMTP server requires authentication, enter the user name and password.
  6. (Optional) To customize the sender's address in the email notifications, enter the email address for SMTP email.
    If you do not provide an email address, the address defaults to
  7. (Optional) If the SMTP server requires encryption of data over the communication, choose the security type, such as SSL/TLS or STARTTLS.
    This action checks the connectivity to the SMTP server with the provided configuration.
    If the test is successful, the Save button is enabled.
  9. Click Save to save the configuration.