When you configured the Workspace ONE Access virtual appliance initially, you created passwords for the admin user, root user, and sshuser. You can change these passwords from the appliance configuration settings in the Workspace ONE Access administration console.

You can also change the admin user password, as well as the Workspace ONE Access admin console password (or operator password), from the command line. See Resetting Workspace ONE Access Console-Related Passwords with the Command Line.

Make sure that you create strong passwords.

Admin passwords must be 8 or more characters long and contain at least one of each of the following.

  • Uppercase characters A-Z (Latin alphabet)
  • Lowercase characters a-z (Latin alphabet)
  • Numeric digits 0-9
  • Special characters (!, $, #, %, etc.)

SSH users, including the root user, password must be 14 or more characters long and contain at least one of each of the following.

  • Uppercase characters A-Z (Latin alphabet)
  • Lowercase characters a-z (Latin alphabet)
  • Numeric digits 0-9
  • Special characters (!, $, #, %, etc.)

Procedure

  1. Log in to the Workspace ONE Access console.
  2. Select Dashboard > System Diagnostics Dashboard.
  3. Click VA Configuration of the service node you want to configure and log in with the admin user password.
  4. To change the admin password, select Change Password. To change the root or sshuser passwords, select System Security.
    Important: The admin user password must be at least 8 characters in length and include uppercase and lowercase characters and at least one digit and special character.
  5. Enter the new password.
  6. Click Save.