When the Workspace ONE Access virtual appliance is configured behind a load balancer, you must establish trust between the load balancer and Workspace ONE Access . In addition to copying the Workspace ONE Access root certificate to the load balancer, you must copy the load balancer root certificate to Workspace ONE Access .


  1. Obtain the load balancer root certificate.
  2. Log in to the Workspace ONE Access console.
  3. Select Dashboard > System Diagnostics Dashboard.
  4. Click VA Configuration of the service node you want to configure and log in with the admin user password.
  5. Select Install SSL Certificates > Trusted CAs.
  6. Paste the load balancer root certificate into the Root or Intermediate Certificate text box.

    add certificate

  7. Click Add.