You can troubleshoot Horizon, Horizon Cloud, and Citrix resource launch failures by viewing error messages about the root cause and suggested solutions in the Workspace ONE Access console.

Procedure

  1. In the Workspace ONE Access console, select the Dashboard > Reports tab.
  2. Select Audit Events from the list of reports.
  3. Set the Type as LAUNCH or LAUNCH_ERROR.
  4. Select a time frame and click Show.