When you integrate Horizon pods and pod federations with Workspace ONE Access, users can run the Horizon desktops or applications to which they are entitled from the Workspace ONE Intelligent Hub app or portal.

Based on how an application or desktop has been configured in Horizon, it can be launched in Horizon Client or in a browser. For applications or desktops that can only be launched in Horizon Client, users must install Horizon Client on their systems. For applications and desktops that can be launched in either Horizon Client or a browser, users can select the launch method.

Users can also set their default launch preference from their Account page in the Intelligent Hub portal. This user preference overrides any default launch preference set at the administrator level.

Note: Users cannot set a default launch preference in the Intelligent Hub app.


  • Based on how the application or desktop has been configured in Horizon, users might need to install Horizon Client. For supported Horizon Client versions, see the VMware Product Interoperability Matrix at http://www.vmware.com/resources/compatibility/sim/interop_matrix.php.
  • If you integrate Horizon 7.13 or later versions with Workspace ONE Access, end users always see the option in Intelligent Hub to launch applications and desktops in a browser. However, if HTML Access is not installed on the Horizon Connection servers, browser launch fails. For Horizon 7.13 and later versions, you must install HTML Access on the Horizon Connection servers. See the VMware Horizon HTML Access documentation for information.


  1. Log in to the Intelligent Hub portal.
  2. Click the three dots on the desktop or application you want to launch and select Launch from Client or Launch from Browser.
    Note: Based on how the desktop or application is configured, and on your preference, you may need to install Horizon Client on your system.


If you chose the Browser option, the application or desktop is started in a browser. If you are using Horizon 6.1.1 or later, the browser window also displays an HTML Access Tray.

Note: If the SAML metadata on the Horizon Connection Server instances has expired, the application or desktop will not launch. To resolve this issue, sync the Horizon resources to Workspace ONE Access again. Navigate to the Catalog > Virtual Apps Collections page, select the collection, and click Sync.