You can temporarily suspend the Directory Sync, User Auth, and Kerberos Auth services from the Workspace ONE Access console when you need to perform maintenance activities on the connector server. Authentication or sync traffic is not directed to services that are suspended.

For example, when you need to run Windows updates on the connector server, suspend the enterprise services, run the Windows updates, then activate the enterprise services.


  1. Log in to the Workspace ONE Access console.
  2. Navigate to the Identity & Access Management > Setup > Connectors page.
  3. Select the connector, then click Manage.
  4. Click the toggle next to each service name to suspend the services.


What to do next

When you are ready to activate the services, click the toggle again.